PRIVACY &

CONFIDENTIALITY

Privacy Statement

At The Ability Collective (TAC), we are committed to respecting and protecting the privacy of our participants, their families, and all stakeholders. This Privacy Statement outlines how we collect, use, store, and disclose personal information, in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs) and the NDIS Practice Standards.

Collection of Personal Information

We collect personal information to provide our services effectively and safely. The types of information we collect include:

• Personal details (e.g., name, address, date of birth)
• Contact information
• NDIS number and plan details
• Health and medical information relevant to the services we provide
• Emergency contact information

We collect this information directly from participants, their legal representatives, or, with consent, from third parties such as NDIS coordinators.

Use and Disclosure of Personal Information

Personal information is used solely to deliver and improve our services, ensure participant safety, and meet legal requirements. We may share information with:

• Relevant third parties, such as health professionals and NDIS planners, with participant or legal representative consent
• Contracted service providers who support our operations, under strict privacy obligations

TAC does not use personal information for any purpose other than those disclosed, unless required by law or additional consent is obtained.

Storage and Security
We take reasonable steps to protect personal information from misuse, loss, or unauthorized access. This includes:
• Secure storage of electronic records with password protection and encryption
• Restricted access to physical records, stored securely in locked cabinets
Personal information is retained for a minimum of seven years in compliance with legal requirements and is securely destroyed or de-identified when no longer required.

Your Rights

Participants and their representatives have the right to:

• Access their personal information upon request
• Correct or update inaccurate information
• Withdraw consent for certain uses of their personal information, where applicable

To exercise these rights, please contact us using the details provided below.

Complaints and Privacy Concerns

If you have any concerns or complaints about how we handle your personal information, you can raise them with us:
• In Writing: Submit a complaint via email to feedback@theabilitycollective.com.au.
• By Phone: Call us at 0416 106 760
• In Person: Speak directly to any staff member or manager
We handle all complaints promptly and in accordance with our

Feedback and ComplaintsHandling Policy.

If you’re not satisfied with our response, you may escalate your complaint
to the Office of the Australian Information Commissioner (OAIC) at 1300 363 992 or visit
www.oaic.gov.au.

Contact Us
For any questions about this Privacy Statement or your privacy rights, or to request a copy of our Privacy and Personal Information Protection Policy, please contact:
• Email: hello@theabilitycollective.com.au
• Phone: 0416 106 760

Last Updated: 3rd November 2024